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So I ordered a 6 inch brilliant Meinl splash from guitar center around Christmas time with a gift card I got for Christmas. They told me its out of stock and they would get it in January 14th. The day comes with no updates or emails, the guy named zachery foster tells...
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1.5
#784145
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At the beginning of the 2015-2016 school year my grandson wanted to join beginner band and learn the clarinet. I ordered him the Student Clarinet Model ECL-100 Standard from guitarcenter.com, it seemed like a great deal as the list price was $399.00 and it was on sale...
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Anonymous
mcarthurdw

Well the good news is we got the new clarinet from Instrumental Savings and it works great. Guitar center finally said they would replace or repair the other poorly made clari...

1.0
I didn't like
  • Being sold rubbish
#779332
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Guitar Center, location: Braintree, Massachusetts. has the worst, unknowledgeable sales personel for guitar and amplifiers. absolutely no product knowledge or "commom" sense... the store manager a woman is the most abrupt, nasty, and impatient Guitar Center employee I...
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#772058
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Poor Customer Treatment Review

Guitar Center
#499487
Guitar center in terre haute is a joke ! Rude no knowledge and a box store !! They do not treat people professionally they are punks with no talent
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Guitar Center - Customer Care Review from Visalia, California
I was helped by one of your associates @ Visalia store. It was going well until he decided to help other customers as he was in middle of helping me. It took so long to completely finalize my transaction to leave the store....Two more! One of those customers came in...
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#759243
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I just got off of the phone with a Guitar Center representative from Springfield, NJ in the Pro Audio department named Mike. I called to ask a question about a product that I was interested in and different ways that I could use this product. Mike had the most irate...
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I didn't like
  • Customer service
#757495
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we ordered a trumpet from guitar center for our son for Christmas. two weeks ago they told us it was backordered and when we complained about that they told us they found one in the warehouse. now, 4 days till Christmas they say they don't have one and that the trumpet...
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Anonymous
Anonymous

No.They didn't have one in the warehouse . I worked there for 7 years, and Never once did I see a wind instrument come into that warehouse.Not even through Customer Special Or...

Woodbury, New York
#755658
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1) Ordered new bass guitar from guitercenter.com that was listed as 'In Stock and Ready to Ship' 2) My credit card was immediately charged for the full new instrument price. 3) Order spent 2 days 'processing', so I called to check. Website now listed guitar as 'no...
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Anonymous
Scott T

Hello, I am interested in discussing this with you in further detail and any other possible online order you have made. Please contact me at your earliest convenience. I can b...

#718437
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I returned a washburn elec guitar after a couple of weeks because I'm not satisfied with it. The GC guy told me in a sarcastic way--FROM NOW ON I AM NOT GOING TO SELL YOU ANYMORE BECAUSE YOU KEEP ON RETURNING STUFF-- What bad manners towards customer this guy have. I...
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JC_GC
JC_GC

Raul,I'm sorry to hear about this interaction. I have gone ahead and forwarded this over to the stores management and they should be in contact with you. Please feel free to r...

I didn't like
  • Bryan g
#647625
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Guitar center is ***...I bought 2 items WITH CASH and both of those items did not work....I was given 2 separate checks as a refund...I PAID CASH!!!!! And I was given 2 CHECKS!!!! Checks cost money to cash $7 a check!!! Nowhere on this receipt does it say that refunds...
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Anonymous
Anonymous

Cash refunds are not given on amounts greater than $50 due to the fact that stores do not have enough cash on hand to do so on a daily basis. This is a common practice among ...

1.0
Galloway, New Jersey
#638464
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Went to the Guitar Center location in Cerritos, CA to purchase a new acoustic guitar. I played several guitars in their acoustic section before selecting a mid-range Fender acoustic-electric. I select a case and look around the guitar section for an employee, but...
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JC_GC
JC_GC

Hello, I am a member of the Guitar Center Customer Experience Team. I'm sorry to hear about your recent store experience. I assure you that we take this feedback seriously and...

5.0
I didn't like
  • Customer service
#637304
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