This Sat a.m appox at 10:15, I walk in & noticed the remodeling, different setup, a blond gal at the counter, arms folded, not a "hi" or "welcome" as I start to browse, another worker walks by, w/o acknowledgement, I go about and see 2 or 3 asscoiates walking in & out...Read more
- Leaving the store
I didn't like
- Customer service
Saturday morning, approx 10:15am I enter the store & noticed the change, remodeling. At the countet is a blond gal, arms folded, looked bored, literally. Well, as in the main area, I was bypassed by at least 3 workers there, although I'm not a regular customer, I find...Read more
been looking at 59 bassman amps gc used online ... could not find much on the gurantee. Just happen to be in gc buying strings ,cords , headsets , monitors and other. I asked the counter person about the used amps on line .... this was the most rude person ever.... He...Read more
Man, what a heart breaking experience. I get an e-mail from Epiphone on Jan 8th about a Les Paul 1 out of 100 signed by Slash of "Guns N Roses" guitar and the very next day when the website and pre-orders are taken for this I am on the phone and paid in full with my...Read more
I ordered a Dean 09 bass guitar for my son. It was ordered as a beginer set with amp and tuner. Once the order was made online and pulled from my account a guy called to tell me it was NOT a complete set. It was only the bass guitar. I asked can I cancel the order,...Read more
Ordered a guitar as a gift. when the package arrived it was a $79 guitar, I order a Les Paul. I called them and the service rep attempted to tell me I would have to pay for the shipping. After arguing with them, they paid for the shipping. Now its been well over a week...Read more
I didn't like
- Company taking advantage of the consumer
I've played music for over 20 years. I own different types of instruments. Over the last 20 years, I've never ordered from a company like musicians friend or guitar center. I prefer the local music shop. But, I saw Guitar Center had a practice guitar I wanted for...Read more
I didn't like
- Guitar centers inability to fill a very simple order
I purchased a 2017 Les Paul from the OKC store. It took three attempts to complete the purchase. Their credit card system process two of the charges which posted to my bank account. I brought this to their attention the next day, after calling my bank to confirm that...Read more
On 9-17-17 I placed an order for the new Jimi Hendrix Monterey guitar, the online page says in stock & ready to ship ! So I place my order and the next day I receive an email that its not in stock and on backorder ! So the next day I check the web site and out of...Read more
Guitar center is know for hiring kids.
The majority of people that work at guitar center have no musical knowledge. It's a shame , there business will go bankrupt! Most things are going online sales . Box stores usually sale junk.
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