Guitar Center

I have spent well over 10,000 dollars between on line ,and store purchases. The West Springfield mass.

Store has always been scattered or Hit or miss. It recently changed hands ,and I walked in with two guitars that were sold to me a couple of years ago, to A couple of sales man that one clamed to be a luthier. They examined the guitars in a fashion that I had to ask the Question "are you Luthier's"? They went on to devalue them so I excuised myself and went over to inspect a cabinet I was interested in.

When I went back they told me they wouldn't take them unless there in store Tech could tweek them for a large fee. And Said that my PRS silver sky, in Immaculate condition was not going to fetch me more than 200 bucks. While on the wall in the store was a a silver sky with a warped neck, and brown finger grime all over the neck for 849 as well as several guitars I asked to play that the strings were against the fret board rendering them un playable??? My brother IS a Luthier, and He does all my set ups, and I wouldn't have brought it there in that condition.

I have been collecting for many years and My instruments are pristine. Not to mention the attitudes I got from the salesman. Acting like I was Stupid. Super pissed off .

I knew I wouldn't get what they were worth because of your polices, and you would turn around and sell them for a huge profit, but this was Ridiculous. Sickening really!!

I was trying to buy a Ibanez acoustic online but could not get my order to go through so I called them and the guy said there was a problem with my gear card and he would put me on hold and contact the bank he came back and said everything was good to go and when it shipped I would get a email with my tracking number after two days with no answer I called back and there was not a order it was a used Ibanez acoustic with hardshell case for $140 case was probably worth a ninety bucks for a deal like that I could have worked something else out if I had known they are horrible I also have placed a orders online and got a confirmation email and two days later get a cancellation email product sold three times this has happened and not one apology or solution no wonder they are in trouble

I called last Friday (April 11th) and spoke to someone about having my packaged sent back to me from cherry hill NJ to Canoga Park CA (7357 eton ave). The person I spoke to informed me that my shipping address info has been updated, and that theyd be shipping my package out first thing Monday.

It is now Tuesday and the only thing I was emailed was that ups has not yet gotten a tracking number the package.

I called and spoke with someone today in Indianapolis and he told me there was nothing I could do to get that tracking number. Im really starting to get concerned about how long it will take me to receive my ONE TINY PACKAGE!

My son bought a guitar on clearance today. After we got home, we saw that the battery cover was missing.

It's not the price that bothers me, but nobody bothered explaining or telling us why it was on clearance. We assumed it's a discontinued item. I'm not happy that we had to find out ourselves. When I called to ask about it, all he said was, 'You can buy them on Amazon and sorry about that.' Really, that's it?

Nothing acknowledging that it should have been mentioned. A cover isn't something you look for.

My son has it, but I bought it for him as a gift. I didn't realize it was my responsibility to check everything.

I went in to Palmdale guitar center to sell my amplifier Crown XTI 4002 new sells for $1,359. My used amp is practically new only used a few hours I go to sell it and manager states he can only provide $300 and the store would sell it for $599.

I said thats low and manager stated their system determines the price and all Guitar Center stores has to abide by it and cant even go up .50 cents more. So I believe him and took the loss. A week goes by and I see on the Guitar Centers website that they have an another store selling the same amp in worse condition for $999.99. This is fraud as they stated I could not get no more then 60% of what they sell used gear for so unless Im mistaken 60% of $999.99 is $599.99, I was lied to.

I called store manager and he said hes new to the store but that they could not give me more as their computer program states they cant buy for more then $300. Which I said thats a lie and to look at the Davenport IA Guitar Centers inventory they have a used one selling for $999.99, which is more than what his computer says. I want that same deal.

No help from anyone. Next step is the BETTER BUSINESS BUREAU this is fraud period

Hello, I hope this message finds you doing well. I am extremely upset, disappointed, and frustrated with my local store's management.

I had a payment for lessons go through recently for $220.00 for guitar lessons for my son. I called and emailed the store and was told I would get my refund. My son's school and after-school schedule is too hectic from now until the end of November. I told them I would resume lessons in December when his after-school schedule allows him to make his lessons, and the lessons purchased are only good for 30 days.

After waiting over a week, I am now told that the district manager is not allowing them to refund my money for lessons I didn't want and was promised a refund for and cannot use. I have been a loyal customer of products and services for a few years now and was planning to resume my son's lessons in December but after this district manager's decision to deny my refund. I no longer want to be a customer of such a store that operates this way. I am absolutely stunned in disbelief, this is horrendous customer service.

The girl in the store (Leah) was very nice but she has no authority. I am part of a network of musicians and people in the industry and will definitely tell them to take their business anywhere but Guitar Center.

I would like to get my refund ASAP please. Thank you!