Guitar Center Reviews

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Just bad service overall

1.0
Guitar Center - Just bad service overall
Guitar Center - Just bad service overall
Guitar Center - Just bad service overall
These *** ruined my order multiple times after talking to 5 different representatives and THEN charged my card for the same order putting my account in the negative. These people have effected my business as a music producer and my life financially making me have to use alternative funds due to my account being stuck in the negatives. The amount of hate I have for this brand and company is unexplainable I never wish bad on anyone but I pray they go out of business soon cause they aren’t going to do *** about how they ruined a valued customer.

User's recommendation: Don’t even bother. Use eBay or amazon.

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1 comment
#1922345

The Guitar Center I went onto didn't give a dam about service they provided. The salesman had an attitude like Kiss M *** I wrote corporate and never received a response.

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1 0
ID
#2141650 Review #2141650 is a subjective opinion of poster.
Service
Guitar Center Customer Care
Pros
  • No pros
Cons
  • Bad communication bad experience just horrible service
Loss
$127
Preferred solution
Free or half off my intended order and a gift card for the balance in which I was charged twice for totaling 127.97$

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Verified Reviewer New Reviewer

3.6
I went to my local GC which for me is in San Mateo CA for a buy sell and trade event this past Saturday. I took in my Schecter PT which is in brand new condition. The guy who was taking care of me really didn't seem like he liked his job. He looked at my guitar and and...
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ID
#2844037 Review #2844037 is a subjective opinion of poster.
Location
San Mateo, California
Cons
  • Bad customer service
Preferred solution
Let the company propose a solution

Kudos

5.0
Tried to redeem a 2001 gift certificate. Local store could not help, said funds were turned over to the state as unclaimed. Wrote to the CEO, got a reply right away. They issued a new gift certificate. Smooth transaction. Very pleased with the outcome!
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ID
#2793815 Review #2793815 is a subjective opinion of poster.
Location
Scotts Valley, California

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Verified Reviewer New Reviewer

Terrible Managerial Service

1.0
Traded old amp. for a new one, New one was defective, brought back the next day for replacement, They wanted More money for same exact model replacement ???
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ID
#2710332 Review #2710332 is a subjective opinion of poster.
Pros
  • Close to home
Cons
  • Arogant lazy manager
Loss
$250
Preferred solution
Let the company propose a solution

No answer

3.1
Absolutely no help zero information Animated robots I cant give you any information would not let me speak to a person could not get details on the rest of the order could not get details or information on how to cancel my order can you details of why theyre saying its been shipped and it is a curbside pick up this is total crap

User's recommendation: Talk to a person.

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ID
#2704495 Review #2704495 is a subjective opinion of poster.
Location
Parkville, Maryland

I need a deal on a used synth

The manager at the Hollywood store is a racist . He's rude Disrespectful And very unprofessional He's been this way for many years. We're talking about the short guy
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#2658757 Review #2658757 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

3.2
Original review updated by user Jun 25, 2021
I went to the store in Pasadena Tx store to get some short scale bass strings, naturally they didn't have any, so I called the Webster store and of course "LET ME CONNECT YOU TO THAT DEPT" yeah right, I stayed on the phone for over 10 minutes and of course no one every...
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ID
#2634531 Review #2634531 is a subjective opinion of poster.
Pros
  • Lots of locations
Cons
  • No product
  • Expensive
Loss
$10
Preferred solution
Apology

1.3
Guitar Center - Problems with Chile distributor return Maneimport
Guitar Center - Problems with Chile distributor return Maneimport
Hello, Good afternoon. My name is Ignacio, I bought a Fender Stratocaster American Ultra Ultraburst serial number US2006**** in December 2020. The company Maneimport here in Chile took care of the purchase and shipping. They make purchases every week and coordinate...
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ID
#2616092 Review #2616092 is a subjective opinion of poster.
Location
Santiago, Santiago Metropolitan

Disappointed

1.0
Guitar listed as great, had broken neck, no truss rod cover, no strap pin, over spray on headstock, shoddy repair job, scratches all across the body. They lowered price 80.00. manager at Fort Worth didn't have the time to talk to me. I bought a broadcaster and a D-28 from guitar center, so much for the customer. Thanks guitar center!
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#2605081 Review #2605081 is a subjective opinion of poster.
Location
Omaha, Nebraska

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Verified Reviewer New Reviewer

2.8
Guitar Center - Did not get what I paid for: Agent help inadequate.
Guitar Center - Did not get what I paid for: Agent help inadequate.
I made an order on May 16 for two Peavey 215 speakers, a set of cables and a 2000 watt power amp. Was told it would get here in 3-5 days, and I paid $171 in shipping. One speaker, two cables and a new Peavey 215 came within 7 days. The other speaker did not show. The...
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ID
#2593018 Review #2593018 is a subjective opinion of poster.
Service
Guitar Center Customer Care
Loss
$399
Preferred solution
Deliver product or service ordered
New Reviewer

Need Manager

1.0
I have a big issue with one of your Guitar Centers can you please call me back I need to speak to a manager my number is 559-307-****
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ID
#2516047 Review #2516047 is a subjective opinion of poster.
Pros
  • Sent me the wrong guitar case
Loss
$200
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

1.1
Update by user Mar 12, 2021

Not resolved

Original review posted by user Mar 12, 2021
I purchased a workstation I went to return it they said it had already been returned and would not let me leave the store with my property the cops got involved I never did get my property back I disputed the charges on my card and they fought me On it ....
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1 comment
#2022863

That's really *** if your story is 100% honest. If it is. I wish the best for you man..

Reply
0 0
ID
#2455131 Review #2455131 is a subjective opinion of poster.
Location
San Marcos, California
Pros
  • Wtf
  • Fast shipping and good packaging
Cons
  • Being ripped off
  • Robbery
  • Bad communication bad experience just horrible service
Loss
$900
Preferred solution
Full refund
New Reviewer

Complaint about manager at Daytona Bch store

3.3
As poor a customer service as you can get. I dont have the words to explain how bad the Daytona Bch, Fl Manager( Evin) and people working their are.

User's recommendation: Don’t bother going in.

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ID
#2454911 Review #2454911 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

1.7
I am very disappointed in the way my orders have NOT been processed and fulfilled. I ordered 2 JBL speakers back on December 2nd (GCW313877****) which appeared to be on backorder. This information was not relayed to me until I went through the checkout process online...
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ID
#2451147 Review #2451147 is a subjective opinion of poster.
Location
Salt Lake City, Utah

2.2
I have bought guitars amps and cabs from this location which are not exactly cheap. I was in on a friday night with my girlfriend looking at keyboards as we want to learn to play. After not being able to decide on whichever model, i decided to sleep on it. The next day...
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ID
#2447114 Review #2447114 is a subjective opinion of poster.
Location
Louisville, Colorado

Need help

1.0
They wont honor warranty. Im done with guitar center. Never again will i buy anything from guitar center
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ID
#2433322 Review #2433322 is a subjective opinion of poster.
Location
Strongsville, Ohio

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