0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3

Hello,

Good afternoon. My name is Ignacio, I bought a Fender Stratocaster American Ultra Ultraburst serial number US2006**** in December 2020.

The company Maneimport here in Chile took care of the purchase and shipping. They make purchases every week and coordinate shipments from the USA to Chile, buying from Guitar Center. They claim to have a "national guarantee", but what happened to me was a factory fault.

One of the guitar's inlays sank, in space 7 to be precise. This was the most relevant case, where it sank practically 7mm.

Other inlays in other spaces were also recessed by 1 - 2mm, so it was sometimes annoying when playing guitar.

I presented the problem to Maneimport the month after the purchase was made, indicating that it was something from the factory and that I DID NOT WANT A FIX. Supposedly there is a 3-month warranty here in Chile and the right to exchange the product is valid.

A Fender American Ultra already meets the highest Fender standards, so one expects it to arrive perfect.

Maneimport did not want to make a return or exchange, so it "repaired" it without my approval. I indicated several times by email that I did not do it, since I preferred to wait for the return as long as necessary.

To this day they don't want to be held responsible, where not only did they intervene on the guitar, but it also has more than one detail in the inlays, where I keep wondering how it could have passed Fender's quality control.

I ask you for your help, since here in Chile, the Maneimport company has not helped me solve this problem.

User's recommendation: Think twice about buying a fender, they are leaving out the details.

Location: Santiago, Santiago Metropolitan

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Guitar Center Reviews

  1. 50 reviews
  2. 35 reviews
  3. 14 reviews
  4. 9 reviews
  5. 6 reviews
Guitar Center reviews