Contact Guitar Center Customer Service
How to Reach a Person at Guitar Center
Toll-Free Number:
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1-866-498-7882
Customer Service:
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1-877-687-5402Español
General Info:
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1-718-230-5025Guitar Center Brooklyn
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1-516-248-2020Guitar Center Carle Place
Guitar Center Emails:
Guitar Center Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Guitar Center Phone Number | 1 (866) 498-7882 |
| Average Hold Time | 00:01:23 |
| Average Calls duration | 4 minutes |
| Most Popular Guitar Center Email Address | support@guitarcenter.com |
| Guitar Center Live Agent Availability | 5% of callers successfully reach a real person |
| Issue Resolution Rate | Low (15% reported full resolution) |
| Guitar Center Customer Service Rating | 2 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 65% phone, 35% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Prepare before the call to Guitar Center | Order id or tracking number or first and last name |
How to Contact Guitar Center?
Most Popular Number:
| Total calls: 294 | Issues resolved: 12 | Last call: May 5, 2026 |
Contact Information
Guitar Center Website:
Guitar Center Help Center:
Corporate Office Address:
Other Info (opening hours):
Call Center Hours:
Monday - Friday: 5:00 am - 8:00 pm PST
Saturday: 6:00am - 6:00pm PST
Sunday: 6:00am - 5:00pm PT
Additional Addresses:
Guitar Center Manhattan
25 W 14th St
Manhattan, NY 10011, US
Guitar Center Brooklyn
139 Flatbush Ave
Brooklyn, NY 11217, US
Guitar Center Times Square
218 West 44th Street
New York, NY 10036, US
Guitar Center Queens
34-17 48th St
Long Island City, NY 11101, US
Guitar Center Paramus
240 Route 17 North
Paramus, NJ 07652, US
Guitar Center Springfield
160 Route 22
Springfield Township, NJ 07081, US
Guitar Center Totowa
1 U.S. 46 #7
Totowa, NJ 07512, US
Guitar Center Yonkers at Ridge Hill
214 Market Street
Yonkers, NY 10710, US
Guitar Center Carle Place
111 Old Country Rd
Carle Place, NY 11514, US
Guitar Center E Brunswick
666 New Jersey 18
East Brunswick, NJ 08816, US
Guitar Center Ocean
2323 New Jersey 66
Ocean, NJ 07712, US
Guitar Center Somerville Circle
401 New Jersey 28
Raritan, NJ 08869, US
Requesting to Return a Product By Mail:
Guitar Center
(Your RA #)
4005 N Norfleet
Kansas City, MO 64161-9231, US
Summary of Guitar Center Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Guitar Center?
Product/ Service Question:
- “Problem with local manager”
- “Pro audio tech question”
- “Broken gear”
Request for Information Question:
- “Order status”
- “Checking To See If My Bass Guitar Is Fix”
- “Need assistance”
Payments and Charges Question:
- “Make a payment”
- “Over charge”
- “Billing question on returned item”
Shipping and Delivery Question:
- “Missing package”
- “Package displacement”
- Shipping issue
Return/ Replace Question:
- “Return”
- “I have a monster cable that I got from one of your stores and they said if it breaks bring it back and they will replace it.It broke and they would not replace it saying that they don’t deal with monster cables anymore.This is not right.”
- “I'm waitin on a return call from your team member”
Activation/ Cancellation Question:
- “Cancel leasons”
- “Want to cancel an order”
- “Cancel”
Staff Question:
- “Serv. Managers giving fake email addresses”
- “Terrible store manager”
- “Speak to a manager”
Refund Question:
- “Refund”
- “I haven’t received my refund yet”
- “Lesson refund”
Account Question:
- “Can’t login account”
- “Banned from yonkers ny store too many returns”
- “You wont let me in the store”
Cards Question:
- “Credit card”
- “Lost card”
- “Attempting to purchase gift card”
Website/ Application Question:
- “Current application follow-u”
- “Application and employment”
Employment Question:
- “Employee that had Covid and my job isn't taking the necessary Precautions”
Other Question:
- “To place and order”
- “Wrong guitar”
- “I was sold the wrong guitar for my needs”
Compare Guitar Center Customer Service To
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