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Ordered a guitar as a gift. when the package arrived it was a $79 guitar, I order a Les Paul. I called them and the service rep attempted to tell me I would have to pay for the shipping. After arguing with them, they paid for the shipping. Now its been well over a week...
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1.0
I didn't like
  • Company taking advantage of the consumer
#1148581
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I've played music for over 20 years. I own different types of instruments. Over the last 20 years, I've never ordered from a company like musicians friend or guitar center. I prefer the local music shop. But, I saw Guitar Center had a practice guitar I wanted for...
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1.2
I didn't like
  • Guitar centers inability to fill a very simple order
#1145074
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I purchased a 2017 Les Paul from the OKC store. It took three attempts to complete the purchase. Their credit card system process two of the charges which posted to my bank account. I brought this to their attention the next day, after calling my bank to confirm that...
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2.9
#1131758
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Guitar center is know for hiring kids.

Guitar Center
#1063842
The majority of people that work at guitar center have no musical knowledge. It's a shame , there business will go bankrupt! Most things are going online sales . Box stores usually sale junk.
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Tc Helicon Review

Guitar Center
#984122
1.1
Details
Sold broken electronics and missing part
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Guitar Center Customer Care Review

Guitar Center
#978501
I used to think they were a good store. They lie when they need to no matter if you are s good customer or not. Even the owner of the equipment company that sells high end recording gear and is manufacture said what they told me was bullcrap. I guess that's why their ratings are so low. Screw them n God bless them to!
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Short Review on May 09, 2016

Guitar Center
#844081
Went to Moreno Valley store and they didn't have a cable I need , the person that help me order on line said o will was getting it 4 business day in the store. The cable was ship to other store so I haven't got it . Over 15 business days passed bye and haven't got my *** cable, I should of gone to San Bernardino where they are more pro.
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On 9-17-17 I placed an order for the new Jimi Hendrix Monterey guitar, the online page says in stock & ready to ship ! So I place my order and the next day I receive an email that its not in stock and on backorder ! So the next day I check the web site and out of...
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Anonymous
Pete

Oh to be young again.Just wait, my young protégé, you will live to see incompetence that makes a blown shipping date for some overseas junk seem like a stubbed toe vs. a fract...

1.4
#1119999
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I purchased a used guitar from Guitar Centers web site. I get email confirmation, order number, my credit card is charged. Email from guitar center says thanks for your order and I will receive tracking number once item is shipped. I sell one of my own guitars to...
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Anonymous
Barney Kessel

Crummy.But they probably did you a favor.Buying something used from bubbleheads may not be a good idea.

1.4
I didn't like
  • Corporate bots
  • Refusing to right a wrong
#1031564
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I ordered about $500 worth of guitar equipment on guitar center's app for in store pick up. Each item said in stock in the store i wanted to pick them up in. Well a few hours go by and i don't get an email indicating that the items are ready for pickup. I call the...
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Anonymous
Freddy

No, sorry, not false advertising.You misunderstood what you read and / or omitted part of the text.It clearly states approximate shipping time to your local store on the websi...

1.0
#1028761
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-5 is what they Deserve.I took my Motif xf6 (yea,the one on the pic)to this Sac.store to trade it for a Old 88 key Korg Triton Extreme they had for $899."Dave"was the salesman at 7:30 pm.He never even turned the Motif on and said it worth maybe $1,300. and if i wanted...
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Anonymous
Jack

" I just go to play on there stuff now. "I'm surprised they don't throw you out.The spelling is "their stuff" .There - locationTheir - possessionThey're - state of being

1.0
#1001134
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I bought an epiphone les paul traditional pro II because it was on sale $319 instead of $499.so I buy the guitar on line immediately on the 11/28. It was supposed to be delivered 2 or 3 days after. a couple hours after i receive a mail saying it s back order so i have...
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Anonymous
Smitty

Terrible.May I recommend Sweetwater ? You get to pick the exact one you'll receive.I've ordered in mid afternoon and received it via free FedEx next day on half a dozen occas...

1.8
I didn't like
  • Being attracted by false advertismement
  • Told it s almost my fault not theirs
  • Being forced to buy extra fees for delivery
#972260
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Yesterday, i brought my husband to the store in Kendall, Fl to purchase the Line 6 Helix and, either the Bose Compact system or the JBL Eon One system. He wanted to do an AB test of the two systems which were in the speaker room, side by side (the JBL was simply not...
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1.0
I didn't like
  • Poor service and inadequate service personnel
#961694
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I took two instruments in for restringing. First I called Guitar Center in League City, TX who told me to bring the instruments in. When I arrived they told me the technician would be out for two weeks on vacation. I then took the instruments to Guitar Center in...
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2.6
I didn't like
  • Poor service and inadequate service personnel
#947989
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