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1.8 Based on 18 reviews
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Greetings! I fairly recently took a classical guitar to be repaired tuned up at the Guitar Center location off Shelbyville Road in Louisville, KY. I had been in the V.A. Hospital being treated for numerous conditions that may have arisen from exposure to Agent Orange in Vietnam and the time dragged on and was hoping to get better and get back to playing the my guitar again and knew the time lapsed was greater than what the "normal policy" is... Read more

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Bought a used Guild 12-string that appeared to be in great shape but which turned out to be missing the bridge plate, something only visible with the strings off and with a mirror to see inside the guitar. After several days and three phone calls to the N. Attleboro, MA, store, I finally got hold of manager Larry, who said he had been aware of the problem prior to putting the guitar out for sale, but for some reason no one bothered to note this... Read more

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I know they have people in guitar center stores who will intentionally sell items that are already marked sold but haven't shipped yet to make commission. I'm pretty sure that's what happened to me and it not only sounds like a really sketchy thing to do but seems illegal. I bought their gift cards to get their promo money and had confirmation my order was a done deal. Out of nowhere I received a email saying order cancel confirmed. No reason,... Read more

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I almost went ballistic at the Boardman,Ohio Guitar Center. I went in at 8:30pm prepared to spend thousands. I walk in & noone's around. I go back to the electronic drum kits ready to buy a Yamaha VTX Kit and no sales person is anywhere. Kits say "Try Me" but the amps aren't cabled and there's no headphones anywhere in sight. I figure *** it, I originally came in for a multi-track recorder. They had only one tascam 8 track, not what I wanted.... Read more

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I traded & got ripped off when I returned what I purchased after only having it over the weekend they said they sold my trade. Now I am out my trade & because I lost the discount of 10% for trading in you got my guitar for far less than I would have sold it for. I have complained but all I get back is see your store.They are the ones who ripped me off! They wont help! This was one bad deal that I will never forget or live down. Right now I have... Read more

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Went to Moreno Valley store and they didn't have a cable I need , the person that help me order on line said o will was getting it 4 business day in the store. The cable was ship to other store so I haven't got it . Over 15 business days passed bye and haven't got my *** cable, I should of gone to San Bernardino where they are more pro.

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I have decent view of GC until now, but today I went in to get a Launch Control XL. Im 13, and African-American and iIfelt purely offended when he said paying customers only. He could see the money in my hand. Forced me to get out of the line. When I went to get the manager, he laughed at the situation. While he was "doing" what I wanted him to do. He got up and left me. When I got back into contact with him he seemed very angry and annoyed. I... Read more

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I just smashed a Ibanez guitar in the Syracuse store! I'm pissed! 3 months old and yeah it's a factory defect, I've played out more years than that kids age! They don't want it, I bought it from them! Can't help the customer? Can't give me a thing for the junk you sold me? I would have taken a loss, but nothing? Well pick up the pieces of that garbage you sold me!!!! OH YEAH EVERYONE I've read the reviews, too late!!!! I'm pissed!!! What is it?... Read more

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ibanez bass came in a schecterguitar box wrapped in bubble wrap. no interior box no warranty no allen wrenches was not brand new in case as they promised my girlfriend . called and they said even if they took it off show room wall it was considered new without original wrapping and packaging. will tell as many people as possible do not use guitar center.if they would have offered her a discount on bass at least it would have been something.... Read more

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I hear my son always telling his friends that he wished his guitar was a Strat. So for his b-day, I thought I'd get him one. I went to the local Guitar Center and stood around while the workers blabbed away with each other, like I wasn't even there. But then another customer came in, one that some of them seem to have known, and they seemed to notice him right away. Being Guitar Center doesn't seem to want my money, I left and went to Marshall... Read more

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